Get in Touch With Us
Got a question about one of the sweepstakes casinos we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page explains the ways to reach Sweepstakes Casinos and what happens once your message lands with us.
Ways to Reach Our Team
Email is the best route for anything you want to raise with us. Write to [email protected] and a member of the team will read it personally — we don't rely on automated replies to stand in for a real answer. Where possible, tell us upfront what your message is about (a review query, a correction, a general question) so it reaches the right person without going back and forth.
We aim to respond within a couple of working days. During particularly busy stretches, such as when we're updating our list of non-GamStop casino reviews or refreshing rankings across the site, replies may take slightly longer, but every message does get a response.
What You Might Want to Contact Us About
We hear from a wide range of readers, and most enquiries fall into a handful of categories:
- Questions about how sweepstakes casinos work — If you're unsure how the Gold Coins and Sweepstakes Coins model works, how redemptions are handled, or why availability differs between states, ask us directly and we'll do our best to explain in plain terms.
- Corrections and accuracy flags — Operators change their welcome offers, eligible states, and terms fairly often. If you notice something on our site that looks out of date — a promotion that's changed, a state restriction that's shifted, or a redemption threshold that no longer matches — please tell us. We rely on reader input to keep listings current between our own reviews.
- Feedback on our coverage — Whether you think we've missed something useful about a particular platform or you'd like to see a topic covered in more depth, we read every suggestion.
- Partnership or editorial enquiries — If you represent a sweepstakes or social casino operator and want to discuss how your platform is represented on the site, introduce yourself and explain what you're proposing. Commercial relationships never decide how offers are ranked or reviewed.
- Concerns about play habits — If you or someone close to you is finding it hard to keep play in check, mention it in your message. We can point you toward general responsible-play resources, though we're not able to offer personal advice on individual accounts or specific operators.
What We Can and Cannot Help With
We're an independent review and comparison site, not the operator of any sweepstakes casino. That means there are limits to what our team can resolve directly:
- We can answer questions about our reviews, ratings, and how we assess sweepstakes casinos generally.
- We can update or correct listing information when something has genuinely changed.
- We cannot access, manage, or make changes to your account on any operator's platform.
- We cannot process redemptions, verify your identity, or resolve payment or withdrawal issues on your behalf — those matters need to go through the operator's own support channel, since account and prize-redemption terms are set by each platform, not by us.
- We cannot confirm whether a specific sweepstakes casino is permitted in your particular state; state rules change and you should check the operator's own eligibility list and current state law before signing up.
Before You Write In
A few quick checks can save time on both sides:
- If your question is about a specific offer's terms — such as minimum redemption thresholds, identity verification, or which states are excluded — check the operator's own terms page first, since those details can change without much notice.
- If you're asking about account access, a stuck redemption, or a payment issue, contact the operator directly through their in-platform support; we don't hold account information and can't act on your behalf there.
- If you're flagging outdated information on our site, a link or screenshot in your message helps us locate and fix it faster.
Our Approach to Reader Feedback
We try to keep our coverage of sweepstakes and social casinos honest and current, and reader messages are a genuine part of that process. If something we've published affected your experience with a platform — for better or worse — we want to hear about it. It helps sharpen future reviews and keeps existing ones honest.
Thanks for taking the time to read this far. Send your message whenever you're ready, and we'll get back to you.